e-Citizen program – Block 3: e-Participation – handbook

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3.1     Online services

3.1.1   Understanding online forms.

3.1.2   Understanding the functioning of online forms: using menus, control boxes and tabs, data insertion, form submission buttons, errors, etc.

3.1.3   Understanding the importance of revising information in web forms.

3.1.4   Understanding problems with potentially unverified servers and risks of using their services. The ability to take preventive measures.

3.1.5   Understanding safety risks of revealing credit card details when filling out web forms and the ability to take prevention measures.

3.2     Participation – approach – interaction – usage

3.2.1   News: being able to send electronic mail to a local information station, participate in the news, fill out the form that asks for your opinion about the local news report.

3.2.2   Government: being able to send a request for information cia electronic mail, download the information about government services, send a tax return form, send one’s data into the census list, participate in discussion groups.

3.2.3   A consumer: being able to send electronic mail to one’s bank with a question about online banking; making a money transfer from one account to another, ordering a theater ticket, finding a car sale offer, buying a cd or a book, paying bills, etc.

3.2.4   Traveling: being able to make a flight and a hotel room reservation, renting a car.

3.2.5   Education/schooling: being able to email a question about courses, filling out application forms, reserving a book in the library. Participating in an interactive internet class or course.

3.2.6   Employment: being able to fill out an application form, sending a resume to an employment agency or a potential employer.

3.2.7   Health: being able to fill out a form for requesting a brochure or additional information about a health problem; making an appointment in a local hospital via email. Filling out a request for health insurance.

3.2.8   Interest groups: being able to send a message to an online bulletin board, becoming a member of a discussion group, participating as a member of a special interest group.

3.2.9   Business: being able to fill out a list of expenses, sending a sales report on the intranet, ordering annual or quartal reports. Inquiring about employment opportunities.

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