e-Citizen program – Block 1: Foundation Skills – handbook

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1.1  Computer

Types of computer

Main computer parts

Turn on your computer


Basic actions with windows

Recognizing different elements of a window: title bar, menu bar, toolbars, status bar, scroll bar.

Dialog box

Resizing the window

Switching between a number of windows opened

Use the mouse / keyboard to carry out actions

Correct procedure for turning off the computer

Using the Help function

1.2  Files and Folders

View folders, directories

Recognise different file types

File attributes

Copy, move files and folders

Creating a folder and subfolder

Delete files and folders

1.3  Simple Applications

Use a common application to create a new document


Enter content in a document

Insert symbols or special characters

Show/hide non-printing formatting characters

Insert objects

Save files in different formats (doc, txt, rtf, html).

Print outputs

How and when to use page break

Printing a document

1.4  Internet basics

Understand what the Internet is

Some common pre-requisites for going ‘live’ such as: personal computer, telephone connection, ISP account, e-mail, browser software

E-mail basics

Understand what e-mail is

Understand the terms: ISP, e-mail account, junk mail, virus.

Using e-mail software

Reply to / forward an e-mail

Address book

Terms of use



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